privacy policy and refund policy

Who We Are

This website is owned by Bioinformatics Gate. Our website address is: bioinformatics-gate.com.
We provide training and research programs in Bioinformatics & Computational Drug Design in partnership with EBO Bio Solution – UK, officially registered in the UKRLP (United Kingdom Register of Learning Providers).

1. Information We Collect

We collect the following types of information:

  • Registration Data: Full name, email, phone number, academic level, field of study, university ID/letter of enrollment, graduation certificate, CV, and ID card (depending on your category).

  • Technical Data: IP address, browser type, operating system, visited pages (used for security and performance monitoring).

  • Payment Data: Processed through secure third-party payment providers. We only retain what is legally required (we do not store card numbers on our servers).

  • Communications: Messages via forms, WhatsApp, email, and survey responses for academic monitoring.

  • Media: Any uploaded files or images.

2. Purpose of Data Collection

We process your data for:

  • Processing applications and verifying eligibility.

  • Managing academic groups, schedules, live sessions, and research projects.

  • Issuing electronic and paper certificates (with optional UK embassy legalization).

  • Academic monitoring (engagement, submissions, attendance).

  • Customer support and administrative notifications.

  • Accounting, legal compliance, and security purposes.

  • Service improvement and analytics.

3. Legal Basis

We process your data based on:

  • Contractual necessity (to deliver the program you enrolled in).

  • Consent (for newsletters/marketing — can be withdrawn at any time).

  • Legal obligation or legitimate interest (fraud prevention, records, and compliance).

4. Sharing of Data

We never sell your data. We only share what is necessary with:

  • Academic partners (EBO Bio Solution – UK) for supervision, training, and certification.

  • Payment and shipping providers for financial processing and certificate delivery.

  • Spam protection services (e.g., Akismet) and analytics tools.

  • Legal authorities if required by law.

5. Comments

When visitors leave comments, we collect the data shown in the comment form, plus the IP and browser user-agent string for spam detection.
An anonymized string (hash) from your email may be sent to Gravatar. Their policy: https://automattic.com/privacy/
After approval, your profile picture may appear with your comment.

6. Media

If you upload images, avoid including embedded EXIF GPS location data. Visitors can download and extract this data.

7. Cookies

  • Comments: Optionally saves your name, email, and site for one year.

  • Login page: Temporary cookie to check browser acceptance (deleted when closed).

  • Login cookies: Stored for 2 days (or 2 weeks if “Remember Me” is selected).

  • Display preferences: Saved for 1 year.

  • Editing/Publishing: Stores a cookie with post ID for 1 day.

8. Embedded Content

Articles may include embedded content (e.g., videos, articles). This behaves exactly as if you visited the original website. These websites may collect data, use cookies, and track interactions.

9. Data Retention

  • Comments: Retained indefinitely for easier follow-up approvals.

  • User profiles: Stored while accounts remain active. Users can view/edit/delete their personal data (except username).

  • Financial/legal data: Retained as required by law.

10. Your Rights

You have the right to:

  • Request a copy of your personal data (data export).

  • Request deletion (except where legally required for records or certificates).

  • Correct inaccuracies or restrict processing.

  • Withdraw consent for marketing.

Requests: support@bioinformatics-gate.com

11. Data Transfers & Security

Your data may be processed outside your country (including the UK/EU). We use reasonable safeguards (TLS encryption, secure access controls). However, no method is 100% secure.

12. Age Limitation

Our programs are intended for adult university students/researchers. We do not target individuals under 16 years of age.

13. Changes to This Policy

We may update this Privacy Policy. By continuing to use the website, you agree to the updated version. The last update date is always displayed at the top.

Refund & Cancellation Policy

Because our diploma is a highly supported scientific program with limited seats (max 10 participants per group), the refund policy is strict to ensure fairness and commitment.

1. Before the Program Starts

  • Full refund if cancellation is requested at least 14 days before the start date.

  • Cancellation within 14 days of the start date will incur an administrative fee (to cover processing and reserved seat).

2. After the Program Starts

  • Once the program begins, content is accessed, or group/join links are provided → no refund is possible.

  • Seats are strictly limited; accessing the material counts as usage.

3. Installments & Payments

  • Payment is available in 3 installments:

    • 1st: Immediately after acceptance.

    • 2nd: One month later.

    • 3rd: One month after the 2nd.

  • All installments must be paid within 10 days of the due date.

  • Installments already paid are non-refundable once the program starts.

4. Dismissal from the Program

Refunds are not granted if participants are dismissed due to:

  • 15 days of absence without an official excuse.

  • Repeated non-compliance based on monthly PI reports.

  • Accumulated content without watching (after three warnings).

  • Unprofessional or inappropriate behavior, especially in international meetings.

  • Data manipulation (e.g., registering as a student when actually a graduate).

5. Additional Services (Non-Refundable)

  • Printed Certificates: £100 (printing, watermarks, and international shipping). Not refundable once issued.

  • Legalization by UK Embassy: Optional service; non-refundable after initiation.

6. Program Cancellation by Organizer

  • If the program is canceled before it begins, participants receive a full refund or may transfer to a later batch.

  • In case of force majeure after the start, fair alternatives will be provided (delays, replacement content, or partial refund if applicable).

7. Requesting a Refund

Refund requests must be sent via email: support@bioinformatics-gate.com including:

  • Full name

  • Email and phone number

  • Reason for refund

  • Proof of payment

Requests are reviewed within 7–10 business days, and approved refunds are returned through the original payment method (or equivalent if not possible).

Quick Reminder – Program Rules

  • 6 months of academic commitment (lectures, tasks, live sessions, research project).

  • Tasks and assignments must be submitted on time.

  • Respectful, professional communication is mandatory.

  • Active participation: weekly group discussions, live sessions, and submission of research/posters.

  • Seriousness in conferences and publishing — delays or poor quality lead to exclusion without compensation.

  • Official documents required for each category (student/graduate/researcher/professor).

  • Groups limited to 10 participants for individual supervision.

  • Content in English with academic support available in Arabic.

📧 Privacy & Data Requests & 📧 Billing & Refunds:: support@bioinformatics-gate.com